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Field Engineering

Systems integration is the process that connects the various IT systems and software applications – both physically and functionally – so that these can then operate as a coordinated, unified system.

Our experienced  engineering staff is available to resolve or enable new implementations and functionality onsite, remotely utilizing Microsoft Teams, AnyDesk, Webex, or Zoom tools. 

Offering onsite support in 60+ major global locations, we can white-label these as well. Remote support and Telephonic assistance provided 24x7 across the world.

Customer's have experienced highest levels of service, quick understanding of requirements, deep technical skills from the assigned resources, and our company’s commitment to time, price, and quality. In compliance with ITIL standard recommendations, IT infrastructure support services are provided by the 2nd and 3rd level support as per the requirement. 

Providing an access to a wide range of skills that can be called upon to help deliver all of the ITIL Service Management Practices. This includes Service Design, Service Strategy, Service Operation, Service Transition and on-going improvements to the service. Best Practice implementation. Operating within ITIL Service Management Practices through the use of Industry leading technology. Our team has the ability to deliver a level of service that is constantly evolving and improving.

In case of a business-critical IT emergency, we offer an immediate technical support 24x7. Trusting your IT environment in the hands of our engineers and analysts, re-assures our commitment to deliver a wide range of IT services, all of them designed with the customers' need in mind to provide the right technical and business assistance.

Our range of IT services includes email hosting and management services, server monitoring, network monitoring, data security protection, managed firewall solution, back-up solution, disaster recovery, ransomware prevention, IT asset management, IT expansion plan and many more IT services. Dedicated project managers and certified resources are assigned so that customer's receive personalised and consistent quality services. Providing services like full support for end-users, ticket management, reporting (in accordance with SLA), as well as finding - and solving - root causes of any issues related to the infrastructure. 

Our Service Desk is all about delivering the right support and top customer experience. Plus, it will help you minimize the costs resulting from forced office downtimes, giving you full cost transparency regarding its operations. We have vast years of experience in delivering services for end-users all around the world. We focus on a rapid resolution during the first contact, allowing end-users to get back to their tasks more quickly, saving the company's time and resources.

© 2020 by GGS Inc.

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